gaming club
Bank Transfers
A traditional and secure choice for those who prefer using their primary savings or checking accounts for larger movements.
Deposits & Withdrawals Guide
Managing your funds at our gaming club is designed to be secure and straightforward. The cashier serves as your central hub for all financial movements. Please note that the specific payment methods available to you, as well as any applicable limits, are dynamically displayed within the cashier interface based on your account status and region.
How the Cashier Works
Your account balance is held exclusively in PHP and is displayed throughout the platform using the ₱ symbol. The cashier is a unified system where you can both add funds to your balance and request payouts. Unlike deposits, which are typically automated, withdrawals are treated as reviewed requests. When you submit a payout, our team checks the request for accuracy and compliance before authorizing the transfer of funds from your gaming club balance to your external account.
Payment Method Categories in the Philippines
Local E-Wallets
Ideal for players seeking a modern, mobile-centric experience with quick access via a smartphone app.
Mobile Payments
Convenient for users who prefer integrating their gaming budget with their mobile service provider's billing.
Bank Cards
A familiar method for those who want a direct link between their debit or credit card and their account.
Prepaid Vouchers
Best for players who prefer a non-linked payment approach using pre-purchased codes for total control.
How to Deposit
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1
Log In
Access your account using your official gaming club login credentials to ensure you are in a secure session.
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2
Open the Cashier
Navigate to the payment section of your profile to view all available funding options.
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3
Select a Category
Choose from the available payment categories that best suit your preference, such as e-wallets or bank transfers.
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4
Enter Amount
Input the amount in PHP you wish to add to your balance, ensuring it meets the requirements shown in the cashier.
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5
Confirm Transaction
Complete the authorization within your payment app or the redirected secure page to finalize the deposit.
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6
Verify Balance
Return to the main menu to see your updated ₱ balance. If it hasn't updated, please visit our Support Page.
Why Payment Methods Must Be in Your Own Name
To ensure the highest level of security, all payment methods used on our platform must belong strictly to the registered account holder. This is not a bureaucratic hurdle, but a vital protection against account takeover and financial fraud. When a withdrawal is requested, funds are designed to return to the original source. If the name on the payment account does not match the name on your gaming club profile, the payout will be blocked.
Using a third-party account—such as a friend's or relative's e-wallet—will result in rejected transactions. This policy ensures that only the legitimate owner of the funds can access them, maintaining a safe environment for all players.
How to Request a Withdrawal
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1
Complete Verification
Ensure your identity documents have been submitted and approved to enable the payout function.
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2
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3
Open the Cashier
Go to the payment hub and switch from the deposit tab to the withdrawal/payout tab.
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4
Choose Payout Method
Select a verified payment method that matches your account details for a smooth transfer.
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5
Submit Request
Enter the amount you wish to withdraw and confirm the submission of your payout request.
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6
Track Status
Monitor the progress of your request via the transaction history in your account profile.
Account Verification & First Payouts
Account verification is a process where the platform confirms that the person playing is indeed the person they claim to be. As a regulated operator, we are required to conduct this check to prevent money laundering and underage gaming. This is a one-time process; once your identity is verified, you will not need to repeat the entire process for every subsequent withdrawal.
Generally, verification involves providing a clear digital copy of an official photo ID, a recent document confirming your residential address, and proof that your chosen payment method is registered in your name. To avoid delays, we strongly recommend uploading these documents immediately after registration and before you initiate your first withdrawal request.
For a successful verification, ensure that your uploads are high-resolution, well-lit, and that all four corners of the document are clearly visible. Documents that are cropped or blurry may be rejected, which can slow down your first payout.
Why a Withdrawal Might Be Delayed
While we strive for efficiency, several factors can pause a payout request. If your withdrawal is taking longer than expected, it is likely due to one of the following:
If you believe there is an error, please contact our Support Team. Please have your account ID and the transaction reference number ready for faster assistance.
Currency and Amount Display
Our platform operates using PHP as the base currency, and all values are represented by the ₱ symbol. When using a payment method that utilizes a different currency, the conversion is handled by the external payment provider. The final amount you see on the confirmation screen—before you authorize the transaction—is the final active amount that will be deducted from your source and credited to your account.
Staying in Control of Your Budget
We believe gaming should remain an entertainment activity. To help you manage your spending, we provide built-in tools to set deposit limits. These can be configured in your account settings, allowing you to cap your spending on a daily, weekly, or monthly basis. Please be aware that for your protection, requests to decrease a limit are usually processed faster than requests to increase one.
We recommend deciding on your budget before you open the cashier, rather than adjusting it during a session. For more information on managing your habits, please visit our Responsible Gaming page.
Protecting Your Funds and Account Security
Your financial safety is our priority. We encourage all players to use the security options provided in their profile settings, such as strong, unique passwords. Always keep your payment details confidential and never share your login credentials with anyone. Only ever make deposits through the official cashier on this domain.
Be vigilant: any message, email, or call asking you to transfer money to a private account or a different website to "unlock" funds is a fraud attempt. We will never ask you to send money outside of the secure cashier system.
Frequently Asked Questions
How do I deposit?
To add funds, log in to your account and open the cashier. Select your preferred payment category, enter the amount you wish to deposit, and follow the confirmation prompts within your chosen payment provider's interface to complete the transaction.
Why hasn't my deposit arrived?
Most deposits are processed automatically. If your balance has not updated, please double-check that the transaction was successfully completed in your payment app. If it was, please contact our support team with your transaction details.
Why do I need to verify my identity?
Identity verification is a standard security measure used to prevent fraud and ensure that funds are sent to the rightful account holder. This process is mandatory before your first withdrawal to comply with regulatory safety standards.
Can I withdraw to a different method than I deposited with?
For security reasons, funds are typically returned to the original payment method used for the deposit. If the original method is unavailable, you may contact support to discuss alternative verified options.
Can someone else pay on my behalf?
No. All payment methods used must be registered in the name of the account holder. Payments from third-party accounts are not accepted and will be rejected to protect the account from unauthorized access.
Why is my withdrawal still pending?
Withdrawals are reviewed requests. A payout may be pending due to incomplete identity verification, active bonus requirements, or internal security checks. Please check your account notifications for any requested documents.
Can I cancel a withdrawal request?
Depending on the current status of the review, you may be able to cancel a pending request through your transaction history. If the request has already been approved and sent, it cannot be reversed.
How do I set a deposit limit?
You can configure deposit limits within your account settings. Simply navigate to the security or responsible gaming section, choose the limit type (daily, weekly, or monthly), and enter the maximum amount you wish to spend.
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